🎉 Ditching the Dread: Your Guide to Fixing That eBay Feedback Fiasco! 🎉
So, you hit the "submit" button a little too fast, didn't you? Maybe you were hangry, maybe the coffee hadn't kicked in, or maybe the seller just sent you a sweet apology message and a solid partial refund that totally turned your frown upside down. Now, that negative or neutral feedback you left is looking kinda cringe, like an awkward school photo. You're probably thinking, "Can I even change that hot mess?"
Listen up, buttercup! This ain't like editing your social media post where you can just smash the delete button and pretend it never happened. eBay’s feedback system is like a bank vault—once the feedback is locked in, you as the buyer generally can't just waltz in and change it. But don't bail just yet! There's a secret handshake, a backdoor entrance, a VIP pass to the revision party, and it all starts with the seller. That’s right, the power is mostly in their hands.
We’re gonna walk you through this process, which is all about being cool, calm, and collected, even if your original feedback was totally unhinged.
Step 1: 🤝 Become a Communication Boss (The Buyer’s Playbook)
If you're the buyer and you want to change that feedback you left for a seller from Neutral or Negative to Positive, your first move is to talk to the seller. Seriously, channel your inner diplomat.
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| Can You Modify Feedback On Ebay |
1.1 Hit 'Em Up and Keep It Classy
First, you gotta message the seller. Don't be that person who ghosts them and then expects a miracle. Be honest, be polite, and let them know the score.
The Vibe Check: You need to confirm that the issue that caused your initial gnarly feedback has been totally resolved. Did they send a replacement? Did the refund drop? Did they just explain the situation in a way that made you realize you were being a drama llama? Whatever it is, make sure you're squared away.
The Ask: Tell them you're now super stoked with the resolution and are ready and willing to revise your feedback to a slam-dunk Positive. Mentioning the word "revise" is key, because that’s the lingo they need to hear.
Pro Tip: Keep all this chatter inside the eBay messaging system. It’s like having a referee record the whole conversation. Super helpful if anything gets squirrely later.
QuickTip: Stop scrolling fast, start reading slow.
Step 2: 📩 The Seller Fires the Revision Request (The Key to the Vault)
If the seller is a decent human being—which most on eBay totally are—and you’ve resolved the issue, they are the one who has to send you the official Feedback Revision Request.
2.1 The Seller’s Secret Weapon (Limited Ammo!)
Here's the lowdown on the seller's side: They don't get unlimited shots at this. eBay only gives them a limited number of revision requests per year (it's generally 5 per calendar year, plus more if they are a high-volume seller—talk about a limited edition!). Because of this, they're only gonna fire that request if they're 100% sure you're gonna follow through and change the rating. This is why Step 1 is so clutch!
2.2 Watch Your Inbox Like a Hawk
Once the seller hits "send" on the request, eBay is gonna shoot you an email. This email is your golden ticket!
It’s Go Time: This isn't one of those emails you let sit in your spam folder for a month. You usually have about 10 days to respond before that request poofs into thin air, and you're back to square one with that embarrassing old feedback. Ten days is like ten minutes in internet time, so get on it!
Step 3: 💻 Clicking the Magic Link and Making the Change (Buyer's Final Move)
So you got the email. You’re ready to rewrite history (or at least your feedback profile). Let’s get it done!
QuickTip: Use the post as a quick reference later.
3.1 Accept and Revise (The Glow Up)
Open that email from eBay and look for the link that says something like "Accept request" or "Revise Feedback." Click that thing like it's the last slice of pizza!
The Do-Over: eBay will guide you through a super easy process. You'll get to change your original Neutral or Negative rating to a shiny, new Positive one. You can also rewrite your comment to reflect the awesome customer service you eventually received. Think of it as a feedback glow-up.
Sayonara to the Original: The best part? Once you revise it, your original, grumpy-pants feedback and comment are completely gone, finito, out of sight. It's like the witness protection program for bad reviews. Poof!
3.2 The Decline Option (The Rare Fail)
If, for some wild reason, you decide you don't want to change the feedback, you can select "Decline request." You’ll have to provide a reason, but you can choose to keep that reason private from the seller. However, if you've resolved the issue, why would you do this? It’s bad eBay karma, folks.
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Step 4: 📝 Other Feedback Hacks (The Follow-Up and the Force-Out)
What if you don't want to mess with the whole revision request drama? Or what if you left Positive feedback but now realize the item was a total dud?
4.1 The Follow-Up Comment (The Afterthought)
Reminder: Save this article to read offline later.
If you left any kind of feedback and just wanna add more context, you can always leave a Follow-Up Comment.
This is a lifesaver if you left positive feedback but want to gently mention the shipping was slow, or if you left neutral feedback but want to praise the seller’s quick refund.
You can only do this once per transaction, and it appears right below your original feedback. It doesn't change the score, but it gives other shoppers the full picture.
4.2 When eBay Drops the Hammer (The Hardcore Removal)
Sometimes, eBay will just step in and remove the feedback themselves. This is rare, but it happens when the feedback is:
Totally against their policy (like if it has nasty language, personal deets, or is extortion).
Related to a shipping delay that was due to a major event or disaster outside the seller’s control, and the seller shipped on time.
About a customs or tax issue that’s outside the seller’s control.
If you’re the seller and you think the feedback is unfair and falls into one of these categories, you can hit up the Seller Help section and ask eBay to check it out. They’re like the ultimate eBay judge and jury.
FAQ Questions and Answers
How do I change positive feedback I left for a seller to negative?
You can't. As a buyer, you can only change Neutral or Negative feedback to Positive, and only if the seller sends you an official Revision Request. Once you leave Positive feedback, it’s locked in for good. Your only option is to leave a clarifying follow-up comment.
Tip: Don’t skip the small notes — they often matter.
As a seller, how many feedback revision requests can I send?
Sellers are generally allowed 5 feedback revision requests per calendar year. They also get an extra 5 requests for every 1,000 feedback ratings they receive during the year. Use 'em wisely—they're a precious resource!
What happens if the buyer ignores the feedback revision request?
The request will automatically expire after 10 days. If the buyer doesn't respond or accept the revision within that timeframe, the original feedback (whether Neutral or Negative) remains on your profile, and the seller has used up one of their limited revision requests. Bummer.
Can I revise my feedback if the transaction happened months ago?
Generally, no. A seller can only send a feedback revision request for feedback that was left within the last 30 days. If you're outside that window, your best bet is to leave a follow-up comment.
How do I leave a follow-up comment on old feedback?
Go to your Feedback profile (it’s usually under My eBay). Find the feedback you want to update, and you should see an option that says "Follow up" or "Add a follow-up comment" next to the item. Write your clarification, and hit submit. You can only do this once per transaction.
Would you like me to find the direct link to the eBay page where a seller can initiate a feedback revision request?
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